We continue the partnership, while the development team working on LeoVegas’ project saw 4-fold extension, and further growth is expected. Six months after the cooperation started, the customer changed its attitude towards the cooperation with IT service companies.
SIGMA CLIENT SCAMMED VERIFICATION
SIGMA CLIENT SCAMMED SERIES
We immersed ourselves in negotiations at the very first stages, held a series of very productive meetings and brainstorms with the customer to understand and record the accurate scope and all customer’s expectations carefully.”Īt the end of the day, Sigma Software’s team successfully delivered:
Nevertheless, we faced a lack of detailed technical specifications and clear requirements from the customer. Sigma Software’s task was to deliver full-cycle development of fraud detection mechanism identifying and blocking account scams, as well as develop a Responsible Gaming Platform that would allow assigning unified IDs to users, regardless of the product they were registered on.Īnastasia Prozor, Account Manager at Sigma Software, recalls: “The overall goal, as well as delivery deadlines, were clear. However, the solution needed to be strengthened on a matter of fraud detection. In order to enter the European market and comply with European gambling laws, LeoVegas introduced the “LeoSafePlay” service that allows users to manage their expenses and playing time. So, in the summer of 2019, it all started… Impact Factors that Eventually Changed Customer’s Opinion
SIGMA CLIENT SCAMMED SOFTWARE
No wonder there were certain “WHYs” regarding the cooperation start.ĭespite all these chop and changes, LeoVegas decided to give it a try, since Sigma Software had a portfolio of long-lasting successful cooperation with top industry players and due to the great feedback from the clients we used to work with. Second, there was a certain degree of caution and skepticism, since several company representatives had a negative history of outsourcing projects to other countries. First, LeoVegas had no previous experience working with IT solutions providers and their distributed teams. It seemed to be a perfect match, but at that time it was obvious for us only.Īll the while LeoVegas was bent on staying quite wary about the possible cooperation with a third-party company. With that in mind, we were looking to become a partner of LeoVegas and contribute to the success of the games they develop. Sigma Software in its turn has a solid experience in game development and an impressive track record of working with large international brands. A large part of this success can be credited to an extreme product and technology focus coupled with effective and data-driven marketing. Today, LeoVegas is Europe’s premier GameTech company being at the forefront of using state-of-the-art technology for mobile gaming. Every year, LeoVegas is acknowledged by numerous awards as the best gaming operator. The company was founded in 2011 with an intent to create the ultimate mobile gaming experience and be number one in the mobile casino. LeoVegas is a mobile gaming company and provider of online casino and sports betting services, such as table games, video slots, progressive jackpots, video poker, and live betting to a number of international markets. High professionalism and dedication from the Sigma Software’s team have impacted the customer`s attitude and allowed us to gain a special credit. That is what we did working with a Swedish gaming operator LeoVegas. It is impossible to predict the future, but you can do your best to avoid getting on your customer`s bad side.
Impact Factors that Eventually Changed Customer’s Opinion
0 kommentar(er)
